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Full service technical assistance with remote management

Prompt support thanks to remote management




Do you own more than one store and are looking for a full-time assistance and repair service? Solve all your problems at once with the Arneg Full Service contract.

If you want a fixed annual budget for assistance and maintenance and you also need rapid service at all times, Arneg's extensive network of top-quality service centres is at your disposal throughout Italy.

Thanks to remote assistance, you don't even need to report problems. As soon as a fault is notified, our service centre staff will send out an authorised Arneg service technician to solve the problem.

 

 

This technical assistance service includes:

  • maintenance and assistance work
  • remote management of fault alarms
  • automatic HACCP printouts and the transmission of daily system temperature summaries
  • uploading of all refrigeration system gas charging data to the website of the competent ministry

 

This contract guarantees fixed, all-inclusive costs.

 

The benefits of choosing Arneg assistance:

  • Lower fault repair costs
  • Full-time assistance and maintenance
  • Extended working life of systems guaranteed
  • Maintenance of cold chain (HACCP)
 

 

Arneg's full service contract with remote management also includes the following services:

Arneg Connect

Arneg Connect provides professional assistance for your store, 24 hours a day, 365 days a year.

The service lets you make voice calls to request assistance through a centralised virtual platform.

Every time you make a call, you will be put in touch with a technical assistance and support operator dedicated to your own store.

Arneg Anywhere

Arneg Anywhere is an end-to-end service that gives you access to an international/European/extra-EU data network connection.
Don't worry! We shall install the necessary device directly in your Arneg cabinet or refrigerated system.

The benefits of this service:

  • A secure, protected and encrypted connection
  • Automatic activation and de-activation option
  • No IT / DPC infrastructure needed
Arneg Data Power

Arneg Data Power is a predictive/preventive analysis service that monitors faults and energy consumption.

Thanks to the use of Artificial Intelligence and Machine Learning, this service predicts problems like electrical and electronic part faults, energy consumption and other problems up to 5 days before the event.

Arneg Data Power also provides predictive models that generate early notifications of future failure risks, as well as medium-term energy consumption prediction modules.

Arneg Primegate

Arneg Primegate is a dedicated cloud supervision service for superettes and small stores with up to 15 Arneg products per device.

The service is compatible with all standard electronic systems and conforms to “Industry 4.0” directives.

What it guarantees:

  • Low maintenance costs
  • Integrated geopositioning

Service currently available only in Italy